Monday, 21 June 2010

Client Service Issues In Existence for 11 Years and Still Not Fixed!

In my previous article I outlined some of the frustrations I've experienced at the hand of NatWest Direct Business Banking, and their apparent inability to successful do something as simple as receive a form through the mail - which is key to their operation.

It looks like I'm not the only person on the receiving end of a frustrating problem. The issues that infest NatWest's pathetic Direct Business Banking arm have been in existence from the get go. Take a look at an article published in The Independent waaaaaaay back in 1999.

Perhaps one day, the person responsible for the disgrace that is NatWest's Direct Business Banking might stop counting his/her bonus money, and instead take a look at the mess s/he has made.